Made to order. Final sale (except defects).
Every item is printed specifically for your school, team, or group. Because products are custom made, we do not accept returns or exchanges for change of mind, incorrect size or fit, or color preference. If something is wrong with your order, we will fix it fast.
What we will fix
We will replace or refund items that arrive with a manufacturing or fulfillment issue, including:
- Misprint or print defect (for example, severe misalignment, smudges, or wrong colors compared to the approved artwork)
- Damaged on arrival
- Wrong item, size, or color compared to what was ordered
- Missing or lost shipment
Note: Minor variations inherent to print on demand, such as small shifts in print placement or color within standard tolerances, do not qualify as defects.
Time limits
Report defects, damage, wrong items, or lost packages within 30 days of delivery. For lost packages, report within 30 days of the latest estimated delivery date.
How to report an issue
- Go to Report an Issue using the link in your order confirmation or the site footer, then enter your order number.
- Upload 2 to 4 clear photos: the full item, a close-up of the issue, and the inside neck or size tag if applicable, plus any packaging damage.
- Tell us what went wrong. Our team will review and respond within 2 business days.
What happens next (resolutions)
- Reprint or replacement (preferred): We will remake the item and send a new tracking number.
- Refund: If a reprint is not possible or practical, we will refund the item price to the original payment method.
- Return requirements: In almost all cases you will not need to send anything back. If a return is required for quality review, we will contact you with instructions.
Shipping and fees
- We cover replacement shipping for approved defects.
- Original shipping charges are not refundable.
Not eligible for return or exchange
- Change of mind
- Incorrect size or fit when the item matches the order placed
- Color preference or minor color or placement variance within normal production tolerances
- Wear and tear, laundering damage, stains, odors, or any signs of use
Fair use and abuse
To protect fundraising dollars for schools, we may limit or decline claims that show signs of misuse, fraud, or excessive return history.
Questions? We are here to help: Please email the following address and include your Order ID: support@